Privacy Policy

Last Updated: September 18, 2026

1. Introduction

At Sand Dune Safari ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. We take your privacy seriously and are dedicated to maintaining the confidentiality and security of your personal data.

2. Information We Collect

2.1 Personal Information You Provide

When you book a safari, contact us, or use our services, we may collect the following personal information:

• Full name
• Email address
• Phone number (including WhatsApp)
• Hotel or pickup location details
• Travel dates and package preferences
• Any special requests or requirements

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website or source

3. How We Use Your Information

We use your personal information for the following purposes:

• Booking & Reservations: To process and confirm your safari bookings.
• Customer Communication: To contact you regarding your booking, updates, and customer support.
• Service Improvement: To understand your preferences and improve our services.
• Marketing (with consent): To send you promotional offers and updates about our experiences.
• Legal Compliance: To comply with applicable laws and regulations.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted partners who assist us in delivering our services (e.g., transportation, payment processing).
• Legal Authorities: When required by law or to protect our legal rights.

We ensure that all third-party service providers comply with strict data protection standards.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure HTTPS encryption
• Regular security reviews
• Restricted access to personal data
• Secure payment processing

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site and improve our services.

You can choose to disable cookies in your browser settings. However, please note that some features of our website may not function properly without cookies.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Booking records are typically retained for 3 years for operational and legal compliance purposes. Contact form inquiries are retained for 12 months.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: